Refund policy

RETURN AND REFUND POLICY

Last updated: September 6, 2026

Beating Boxes Audio currently sells downloadable enclosure plans and custom enclosure-design services. Because these products are digital or customized, the following refund terms apply.

DOWNLOADABLE PLANS

Sales of downloadable plans are final after the file or download access has been delivered. We do not offer refunds because a customer changed their mind, selected an incompatible plan, entered incorrect information, or failed to verify equipment and vehicle measurements.

We will review refund or replacement requests involving:

  • Duplicate charges

  • A corrupted, incomplete, or inaccessible file

  • Delivery of the wrong file

  • Another problem caused by Beating Boxes Audio

  • A refund required by applicable law

Please contact us through the Contact page and include the order number and a description of the problem.

CUSTOM DESIGN SERVICES

A custom-design order may be canceled for a full refund before design work begins.

Design work begins when Beating Boxes Audio starts reviewing the submitted measurements, equipment, performance goals, or other project details for the purpose of producing the customer’s design. After design work begins, payments are nonrefundable because time and custom work have been committed to that specific order.

If Beating Boxes Audio cannot complete an accepted custom-design order, we will provide an appropriate refund for work that was not delivered.

CUSTOMER RESPONSIBILITIES

Customers are responsible for confirming all vehicle measurements, equipment models, driver dimensions, manufacturer specifications, clearances, and construction requirements before ordering, purchasing materials, or beginning construction.

A refund will not be issued because of incorrect customer-provided information, unverified measurements, equipment changes, construction errors, installation issues, or results affected by other parts of the audio system.

PROBLEMS WITH AN ORDER

Contact Beating Boxes Audio through the store’s Contact page as soon as possible. Include the order number, the email address used for the order, and enough information for us to investigate the problem.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.